pjokk's Privacy Policy
Here is a full description of how pjokk collects, uses, and protects your personal information.
Table of Contents
Introduction About the Privacy Policy
pjokk ("we", "our", or "platform") operates a reliable and secure service for online gaming users in Bangladesh. This Privacy Policy ("Policy") explains how pjokk collects, stores, uses, and protects the personal information of users of our platform.
This Policy applies to the website https://pjokk.lat and all services provided under it. By using our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.
This Policy may change from time to time. For important changes, we will send a notification to your registered email. The latest version will always be available on this page.
01 What Information We Collect
Registration and Identity Information
When you create an account on pjokk, we collect the following information:
- Full name and nickname
- Date of birth (for age verification — the user must be 21 years of age or older)
- Email address
- Password (stored in encrypted form — never readable in plain text)
- Preferred language and currency (Bangladeshi Taka / BDT)
Financial and Transaction Information
For deposit and withdrawal processing, we collect:
- Payment method details — bKash, Nagad, Rocket mobile banking numbers
- Transaction history — records of deposits, withdrawals, and bonuses
- Wallet balance and wagering history
- Identity verification documents (when required)
Technical and Device Information
Our platform automatically collects the following information:
- IP address and approximate geographic location
- Browser type, version, and language settings
- Device type (mobile, tablet, desktop) and operating system
- Date, time, and session duration of site visits
- List of pages visited and click patterns
- Referral source (where you came from before visiting our site)
Gaming Activity Information
To ensure responsible gaming and improve service quality, we record:
- List of games played and time spent on each
- Bet amounts and win/loss history
- Bonus usage records
- Self-exclusion or limit-setting information
02 How Your Information Is Used
pjokk uses your information only for legitimate and necessary purposes. We never sell your information to unauthorized third parties.
Service Operation and Improvement
- Creating, managing, and verifying your account
- Processing deposits and withdrawals and verifying transactions
- Providing bonuses and promotional offers
- Tracking VIP program progress
- Identifying and resolving technical issues on the platform
- Personalizing the gaming experience
Security and Legal Compliance
- Preventing fraud, money laundering, and cyberattacks
- Age verification — granting access only to users who are 21 and above
- Detecting unusual activity on accounts
- Meeting legal requirements
- Keeping records for dispute resolution and auditing
Customer Support and Communication
- Providing support in Bengali via 24/7 live chat
- Sending important account notifications by email
- Informing you about service changes or policy updates
- Resolving your requests, complaints, and feedback
03 Cookies and Tracking Technologies
Cookies are small text files stored in your browser. pjokk uses cookies to ensure the platform functions correctly and to improve the user experience.
Essential Cookies
These cookies are essential for the basic functioning of the platform and cannot be disabled:
- Session management — maintaining login status
- Security tokens — preventing CSRF attacks
- Saving language and region preferences
- Shopping cart / gaming session information
Analytical Cookies
These cookies help us understand how users interact with the platform, which helps improve service quality. The information stored in these cookies is aggregated and anonymous.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
04 Data Sharing and Disclosure
pjokk does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted technology partners to operate our services — such as payment processors, game software providers (Pragmatic Play, Spribe, Evolution Gaming, etc.), and cybersecurity services. Information is shared with these partners only to complete their specific tasks, and they are bound by strict confidentiality agreements.
Legal and Regulatory Authorities
To meet legal obligations or in response to valid requests from government authorities, we may be required to provide necessary information. In such cases, we will always verify the legal process.
Fraud Prevention
To detect and prevent fraudulent activity, money laundering, or other illegal activity, and to protect the interests of ourselves and other users, relevant information may be shared with the relevant authorities.
05 Data Security Measures
pjokk uses industry-standard technology and practices to protect your personal and financial information.
SSL Encryption
All data transfers on our platform are secured through SSL/TLS encryption technology. The padlock icon in your browser's URL bar confirms that your connection is encrypted.
Password Protection
Your password is never stored in plain readable form. We use industry-standard hashing algorithms, so no one — not even our own staff — can view your password.
Access Control
Access to your information is strictly limited. Only authorized staff can access the information needed for specific tasks. All access is logged and regularly audited.
Server Security
Our server infrastructure is protected by firewalls, regular security audits, and intrusion detection systems. We regularly apply software updates and security patches.
No data transfer over the internet is completely secure. We are committed to ensuring the highest level of protection, but you are advised to use a strong password for your account and not share your login details with anyone.
06 Data Retention Period
pjokk stores your information only for as long as necessary. The specific retention period depends on the type of information and legal requirements.
Account Information
Your registration information is retained while your account is active. Even after an account is closed, certain information may be archived for a defined period due to legal obligations.
Financial Transaction Records
All financial transaction records are archived for the long term because this information may be needed for dispute resolution, financial auditing, and legal compliance.
Data Deletion Policy
Information that is no longer needed and is not legally required to be retained is securely deleted or anonymized. If you request deletion of your information, we will make a decision after reviewing all applicable legal obligations.
07 Your Rights Regarding Your Information
pjokk believes you should have full control over your own information. We provide you with the following rights:
Right to Access
You can log in to your account at any time to view the information stored about you. Contact our support team for more detailed information.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be updated or corrected. Many details can be changed directly in your account settings.
Data Portability
You can request a copy of your personal information in a common, machine-readable format. Submit this request to our support team.
Right to Object to Processing
In certain circumstances, you may object to the processing of your information. Please note, however, that some processing may not be possible to stop due to legal obligations.
To exercise these rights, contact us via our 24/7 live chat or by email at [email protected]. We will respond to your request as quickly as possible.
08 Protection of Minors
Not for those under 21
pjokk's services are only for individuals aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.
We verify date of birth at the time of registration. If we discover that a minor is using our platform, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please let us know at [email protected].
09 Policy Changes & Updates
pjokk reserves the right to change or update this privacy policy at any time. In the event of changes, we will take the following steps:
Notice of Changes
- The "Last Updated" date at the top of this page will be changed
- For significant changes, a notification will be sent to the registered email address
- A notification may be shown when logging in to the service
Using the Service After Updates
Continuing to use our platform after a policy update means you have agreed to the terms of the new policy. If you do not agree with the new policy, you may close your account.
10 Contact Us
Contact us for any questions, requests, or complaints regarding the privacy policy:
We generally try to respond to your email within business days. For urgent matters, please use our 24/7 live chat. For information on responsible gaming, visit our responsible gaming page.