pjokk Terms and Conditions
Please read all terms carefully before using this platform — full information about your rights and responsibilities is provided here.
Introduction and Definitions
Welcome to pjokk. These Terms and Conditions ("Terms") form a legally binding agreement for use of the pjokk platform. This document applies to accessing the service through the website, mobile application, or any other channel.
By registering on the pjokk platform or using the service in any way, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use any pjokk services.
Key Definitions
"Platform"
pjokk's website (pjokk.lat), mobile version, and all associated digital services.
"User" / "You"
Any person who has registered on the pjokk platform or is using the service.
"Account"
The personal account registered by the user through which all platform services can be accessed.
"Wager" / "Bet"
A financial stake placed on any game, slot, live casino, or sports betting event.
"Bonus"
Welcome bonuses, cashback, promotional offers, or other financial benefits provided by pjokk.
Eligibility and Registration
Important: pjokk services are available only to individuals aged 21 or older. We may request documentation for age verification at any time.
To be eligible to open an account and use services on the pjokk platform, users must meet the following conditions:
- You must be at least 21 years of age.
- You must be a natural person and legally capable of entering into a contract on your own behalf.
- All information provided at the time of registration must be true, accurate, and complete.
- You have not previously had an account closed or banned on pjokk.
- You are not operating multiple accounts at the same time.
- You are betting with your own money and for yourself — not on behalf of any third party.
Each user may register a maximum of one account. A one-account policy applies per device, IP address, payment method, and household. If multiple accounts are found, all accounts may be cancelled.
Account Management
The security of your account is entirely your responsibility. Keep your login details confidential and do not share them with anyone. pjokk will never ask for your password by email, phone, or chat.
Identity Verification (KYC)
pjokk conducts regular identity verification for security purposes. A National ID (NID), passport, or other documentation may be required for large withdrawals or suspected suspicious activity. Withdrawals may be delayed until verification is complete.
Account Security
- Use a strong password — a combination of uppercase letters, lowercase letters, and numbers.
- Always log out after using an unfamiliar device.
- If you notice suspicious activity on your account, contact support immediately.
- Keeping your account information up to date is your responsibility.
Providing False Information
If false or misleading information is provided during registration or verification, pjokk reserves the right to suspend or cancel the account and forfeit any balance.
Deposits and Withdrawals
pjokk ensures secure transactions through Bangladesh's popular mobile financial services. The following payment methods are supported:
bKash
Simple and fast mobile payment
Nagad
Bangladesh Post Office's digital payment service
Rocket
Dutch-Bangla Bank Mobile Banking
Deposit Terms
- Minimum deposit amount: ৳500 (per method).
- Deposited funds must come from a payment method belonging to the account holder only.
- Service charges may apply — current rates are shown on the cashier page.
- If a deposit is delayed due to a technical issue, contact support immediately.
Withdrawal Terms
- Minimum withdrawal amount: ৳500.
- Standard processing time: 30 minutes to 3 hours.
- KYC verification must be completed before submitting a withdrawal request.
- Wagering requirements must be met before bonus funds can be withdrawn.
- Withdrawals will be sent to the same payment method used for the deposit.
Warning: If money laundering or fraudulent activity is suspected, pjokk reserves the right to suspend the withdrawal and notify the relevant authorities.
Bonuses and Promotions
pjokk offers bonus deals for new and existing members. However, each bonus has specific terms and conditions that must be followed.
Welcome Bonus
- 100% bonus on your first deposit — up to ৳20,000.
- Wagering requirement: the bonus amount must be wagered 20 times.
- The bonus balance cannot be withdrawn before wagering is complete.
- Each user may receive the welcome bonus once only.
- Wagering must be completed within a set period from the date the bonus is claimed.
VIP Cashback Program
- Bronze: up to 0.3% cashback per week.
- Silver: up to 0.6% cashback per week.
- Gold: up to 0.9% cashback per week.
- Platinum: up to 1.2% cashback per week.
- Diamond: up to 1.5% cashback per week.
General Bonus Terms: Bonuses are for honest personal use only. If bonus abuse is detected (arbitrage betting, bonus hunting), the bonus will be cancelled.
Gameplay Rules
All games on the pjokk platform are operated by third-party software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and many more. Each game has its own rules, which can be found within the game interface.
If a game session is interrupted due to a server or technical issue, pjokk will settle that round's result according to the provider's logs. pjokk reserves the right to correct any winnings that were incorrectly displayed due to a technical error.
- All game outcomes are determined through Random Number Generator (RNG) technology.
- Live casino games use direct streaming from Evolution Gaming and Ezugi.
- Once a bet is placed, it cannot be changed or cancelled.
- If a sports betting event is cancelled, the stake will be refunded.
- Crash games including Aviator (Spribe) are subject to their own specific rules.
Prohibited Activities
The following activities are strictly prohibited in order to maintain a fair and safe environment on the pjokk platform:
Consequences of Violations: Involvement in prohibited activities will result in immediate account suspension and forfeiture of balance.
- Money laundering or conducting illegal financial activities.
- Playing games using bots, automated software, or artificial intelligence.
- Intentionally exploiting technical errors in the game system.
- Opening multiple accounts to collect bonuses (bonus hunting).
- Attempting to gain unauthorised access to another user's account.
- Providing a false identity or forged documents.
- Betting with third-party funds or being a member of a professional syndicate.
- Harassing, intimidating, or abusing any pjokk staff member.
- Selling, transferring, or renting an account or service.
Privacy and Security
pjokk uses SSL encryption and advanced security technology to keep your personal and financial information safe. Full details of our privacy policy can be found on the Privacy Policy page.
Your personal information — name, contact details, payment information — is used solely for providing the service, verifying identity, and meeting legal obligations. Information is not shared with third parties for marketing purposes.
Data Protection Commitment
- All data transmissions are secured with SSL/TLS encryption.
- Payment information is stored in compliance with PCI DSS standards.
- Servers are subject to regular security audits.
- Requests to delete user data are processed (within the limits of legal requirements).
Limitation of Liability
The pjokk platform is provided on an "as is" basis. pjokk does not guarantee uninterrupted or error-free service. pjokk is not liable in the following circumstances:
- If a game session is interrupted due to loss of internet connection or an issue with the user's device.
- If any loss occurs due to a bug in a third-party game provider's software.
- If account information is compromised due to the user's own negligence.
- If the user suffers personal or financial loss as a result of gambling.
- Unforeseen circumstances (force majeure) — natural disasters, cyber attacks, etc.
Responsible Gaming: Online gaming carries financial risk. Play only for entertainment and within a limited budget. Visit our Responsible Gaming page for support.
Account Closure
Either the user or pjokk can close the account.
Closed at the user's request
You can request account closure at any time via support chat. Any outstanding balance should be withdrawn before closure. Closing the account while an active bonus wagering is in progress may result in the bonus being cancelled.
Closed at pjokk's discretion
In cases of terms violations, fraudulent activity, or legal requirements, pjokk may suspend or close an account without prior notice. Any valid balance (excluding bonuses) will generally be returned.
Self-Exclusion
In cases of problematic gambling, users can opt for self-exclusion for a set period (30 days, 6 months, 1 year, or permanently). Contact support or visit the Responsible Gaming page.
Changes to Terms
pjokk reserves the right to change, amend, or update these terms and conditions at any time. Logging into your account after any changes will be considered automatic acceptance of the new terms.
Users will be notified of significant changes via email or platform notifications. The latest version will always be available on this page.
If you do not agree with a change to the terms, you have the right to close your account. Continuing to use the platform after a change to the terms will be considered acceptance of the new terms.
Contact Us
If you have any questions or comments about these terms and conditions, please get in touch with our support team. We are always ready to help.
Live Chat
Get instant support via 24/7 live chat — in Bengali.
[email protected] — we aim to respond promptly.
Other legal documents: We also recommend reading our Privacy Policy, Responsible Gaming Guidelines and FAQ pages.
pjokk is for users aged 21 and above only. Online gaming carries financial risk — play responsibly. Learn more